USER SUPPORT & CALL CENTRE COURSES
Contact Centre
Contact Centre
NQF Level 2
The Contact Centre industry is now becoming the next knowledge worker industry.
This qualification serves as the entry level qualification into Contact Centre operations and management.
This qualification allows the learner to work towards a nationally recognised whole qualification.
The qualification will allow both those in formal education and those already employed in Contact Centre organisations access, due to its flexibility.
Technical Support
TECHNICAL SUPPORT
NQF Level 4
This qualification provides the learner with the flexibility to articulate in the IT environment with a wide variety of specialisation options.
Career opportunities include Helpdesk Officer, Computer Technician, Network Technician and Desktop Support Analyst.
Career Opportunities
– Help-desk Officer
– Computer Technician
– Network Technician
– Desktop support analyst
More Details
Curriculum Cores
– Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment.
– Explaintheprinciplesof computer networks
– Explaincomputerarchitectureconcepts
– Resolve technical computer problems
What’s included:
Online learning environment
Assessment and Portfolio based.
Follow MICT Seta and QCTO standards
(Accredited course)
Price: R32 000
Deposit: R5250
Upfront payment: 10% discount
Duration: 1 Year
Requirements: Grade 11 -12
Registration Fee: R1000 non refundable.
(Not included in course price)
End User Computing
END USER COMPUTING
NQF Level 3
This qualification is designed to meet the needs of learners who require End User Computing skills in all sectors of the economy. Career opportunities include Call Centre Administrator, Application Support, Project Administrator or Helpdesk Officer.
Career Opportunities
– Call centre Administrator
– Application Support
– Project Administrator
– Help-desk Officer
More Details
Curriculum Cores
– Microsoft Office Suit (basic, intermediate and advanced)
- Word
- Excel
- PowerPoint
- Access – Email (Electronic Mail Application)
– Internet (WebBrowser Application)
What’s included:
– Online learning environment
Facilitator
– Assessment and Portfolio based.
– Follow MICT Seta and QCTO standards
(Accredited course)
Price: R22 000
Deposit: R3150
Upfront payment: 10% discount
Duration: 1 Year
Requirements: Grade 9 – 12
Registration Fee: R1000 non refundable.
(Not included in course price)
At WeTrain ICT we strive to change lives daily.
We are an accredited Training provider with MICT Seta® (Acc 2007/01/170), an Oracle Partner and Certiport Centre. We are proud to be 100% women owned and 100% Black-owned with a Level 1 BEE rating. We have been offering services in the training and development sector for the past 10 years through IT learnerships and skills programmes with a 90% – 100% job placement in industry.
teaching across south africa
100% Woman Owned
Level 1 BEE
we are 100% online
Established for over 10 years
READY TO GET CERTIFIED?
Contact Us
Have a question?
Contact details
Email us: Learn@WeTrainICT.com
Call us: 021 447 0979
Whatsapp us: +27 76 352 3306
Book a chat with a Student Advisor
Head Office Address
201 Voortrekker Road, Eikendal, Kraaifontein, Cape Town
