This qualification will enhance the provision of entry-level service within the field of contact centres. The core component teaches skills in customer service, business communication, handling telephone calls, computer skills, numeracy, culture and teamwork.
This qualification provides the learner with the ﬂexibility to work in the IT environment with a wide variety of specialisation options. Career opportunities include Helpdesk Officer, Computer Technician, Network Technician and Desktop Support Analyst.
This qualification is designed to meet the needs of learners who require End User Computing skills in all sectors of the economy. Career opportunites include Call Centre Administrator, Application Support, Project Administrator or Helpdesk Officer.