USER SUPPORT & CALL CENTRE COURSES

Contact Centre Support NQF2

 This qualification will enhance the provision of entry-level service within the field of contact centres. The core component teaches skills in customer service, business communication, handling telephone calls, computer skills, numeracy, culture and teamwork.

PRICE: R18 000

DURATION: 12 months

Technical Support NQF4

Requirement: Grade 10 – 12

This qualification provides the learner with the flexibility to work in the IT environment with a wide variety of specialisation options. Career opportunities include Helpdesk Officer, Computer Technician, Network Technician and Desktop Support Analyst.

PRICE: R27 500

DURATION: 12 months

End User Computing NQF3

Requirement:  Grade 9

This qualification is designed to meet the needs of learners who require End User Computing skills in all sectors of the economy. Career opportunites include Call Centre Administrator, Application Support, Project Administrator or Helpdesk Officer.

PRICE: R18 000

DURATION: 12 months